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Geschäftsreise auf Englisch - Stimmt so

Schlagwörter: Geschäftsreise auf Englisch, Englisch Geschäftsreise, Business Trip Englisch, Trinkgeld

How much do you generally tip a waiter or waitress for good service? And do you tip more or less when dining out alone? The American comedian Harry Richman would tip a waiter fifty dollars just to get a menu, but this was also to impress the girl he was with. On one such occasion, Richman asked the Stork Club head waiter, \"What\'s the biggest tip you\'ve ever received?\" \"A hundred dollars,\" the man replied. Harry gave him two hundred dollars. \"Now tell me - who gave you the hundred?\" The waiter\'s reply: \"You did, Mr. Richman!\"

It is common knowledge among waiters that a man dating a woman will tend to tip more generously than two men together, or a man alone; and that the worst tippers are members of larger dining parties - the bigger the group, the smaller the percentage that is likely to be added to the final bill.

Social psychologists have done considerable research on tipping behaviour; this may be partly due to the fact that diners at the Ritz make for more interesting subjects than rats in the lab. Notwithstanding, they have come up with some intriguing findings, showing that service staff can double their tip rate by following some simple rules. Here are three:

(11) Server introduction versus no-name

Waitresses at Charlie Brown\'s Restaurant in Southern California were told to experiment with two greetings: (1) an introduction us- i ing the waitress\'s name: \"Hi, I\'m Mandy, I\'ll be taking care of you this evening\" and (2) the same introduction without the name. The name introduction boosted the average tip rate from 15% to 23%.

(2) Squatting versus standing

It\'s no surprise that the friendlier the server, the higher the tip. Waiters at a Houston restaurant were asked to try squatting and standing at different tables when taking the order. As squatting down puts the server closer to and on the same level as the customer, and as it facilitates eye contact and creates a congruent posture, squatters were perceived as friendlier. The tip rate for squatting averaged a dollar more per table than for standing.

(3) Touching versus hands-off

The casual touching of customers by staff in shopping situations has been shown to increase customers\' shopping time, their purchase amount and the favourability ranking given to the store. Psychologists decided to test the impact of customer touching in two restaurants in Oxford. While returning change to customers at the end of a meal, waitresses were instructed to test three different touch conditions, randomly applied to different customers: (1) no touch, (2) a single casual touch on the shoulder for half a second and (3) a casual touch on the hand two times for half a second each time. No eye contact was made with Lthe customer during the change giving [ process. Touch manipulation had a significant effect on tip giving: 12% when t not touched, 14% when shoulder touched and 17% when hand touched.

So next time you\'re being served by friendly, squatting, hand-patting Susan, consider that she may be employing some social psychology tricks (Source: Seven Ways to Increase Servers\' Tips, Michael Lynn).

Perhaps we shouldn\'t be too hard on subtle Susan. She\'s not there to rob us, but to see that we enjoy the occasion. And if this involves just a little manipulation, it really is for our own good. And when the time of reckoning comes, we should acknowledge that a skilled waitress, like any other good professional, should get her just reward -especially if the food is good.

Before you go, here\'s a tipping story with a great moral. A lady enters a nearly empty hotel restaurant for dinner. The waiter gives her a perfunctory greeting and waves her to a table closer to the kitchen than to a window seat with a city skyline view. The service is surly, but the food and wine are excellent. On payment of the bill, the waiter is astonished to see an outrageously large tip. Stuttering his thanks, the lady rises from the table and leaves. The next day the same lady appears for dinner again. This time the waiter gives her VIP treatment: the best table, an aperitif compliments of the hotel, first-class attentive service, and once again, excellent food and wine. Upon paying the bill the waiter is astounded to see that the lady has left no tip. \"By the way\", she explains, \"yesterday\'s tip is for the service today!\"

Schlagwörter: Geschäftsreise auf Englisch, Englisch Geschäftsreise, Business Trip Englisch, Trinkgeld

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