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Geschäftsreise auf Englisch - Wo ist mein Gepäck?

Schlagwörter: Geschäftsreise auf Englisch, Englisch Geschäftsreise, Business Trip Englisch, Wo ist mein Gepäck, Englisch Geschäftsreise

It’s perhaps one of the most frustrating experiences associated with air travel. You’ve been waiting by the baggage carousel for 15 minutes, watching while every other passenger on your flight collects his luggage. Then it arrives: that painful, almost surreal moment when the carousel shuts off, leaving you standing there alone, empty-handed. Welcome to the mysterious world of luggage routing.

Ready for take-off
Every flight starts the same way. “How many bags will you be checking?” You place your luggage on the conveyor belt, the airline’s check-in clerk attaches the luggage ticket – a bar-coded paper tag that is supposed to ensure your luggage arrives with you – and it’s off to the gate.
But what happens after the luggage belt takes your bag into the bowels of the airport? According to American Tourister, a popular manufacturer of luggage, you don’t know what will happen to your luggage after it disappears out of sight. For many of us, their highly entertaining version of what happens – from a 1980 television ad – is frighteningly believable:

http://www.youtube.com/watch?v=749iU2Zv1kw
In reality, the luggage ticket directs your bag into the deepest recesses of the airport, where it is routed onto the correct luggage truck and then onto your plane. Every airline’s goal is to have your luggage arrive with you, but it’s really the airport itself that’s in charge of routing your bags, not the airline. When you arrive, the airport’s challenge is to make sure your luggage is routed to the baggage carousel quickly to minimise your waiting time. The challenge is to ensure your luggage isn’t accidentally routed onto another flight or sent to the incorrect carousel.

Things that can go wrong
Once in the airport’s conveyor system, every piece of luggage goes through a security screening process that varies from airport to airport and country to country. Screening may include x-ray scanners, chemical sensors, metal detectors and other scans. If a bag is flagged as suspicious, it is pulled off the conveyor system and manually checked.
If your bag is flagged as suspicious, the delay here alone could mean that it will not arrive until the airline’s next flight to your destination city, since every airline operates on a tight schedule.
Many airports also have aging luggage transport systems. A lot can go wrong: a conveyor belt breaks, luggage straps get caught in the system, conveyor motors fail and luggage tickets fall off. On top of this, the sheer number of bags handled by the airport at any given minute can be huge. It’s easy for bags to be misrouted, delayed or end up in limbo.

First steps
Before you head for the Left Luggage desk in the baggage claim area, be sure to visit every baggage carousel first. Perhaps your bag was sent to the wrong carousel. This is actually a quite common occurrence. Don’t forget to check the groupings of luggage that may be standing around near each carousel or near the Left Luggage desk.
If after this check you still haven’t found your luggage, it’s time to report your lost items. Note that the important verb here is report, not complain.

Here’s what you might say:

I’m afraid my luggage hasn’t turned up with the other luggage on my flight.
One of my bags seems to be missing.
I’ve checked the entire baggage claim area.Can you help me?


You will be asked to fill out a lost luggage claim. Here you will be required to describe the appearance of each missing bag and provide a telephone number and address where you can be reached. When your bag is located, it will usually be delivered to the place where you are staying at no cost.

You may have a few questions for the staff working at the Left Luggage desk:

I need some of the articles in my bag for a meeting tomorrow morning. What can I do if my bag doesn’t turn up?

If my bag cannot be recovered, what are your policies for compensating me for the loss?

After how many hours am I able to claim compensation for lost luggage and in what amount?


“ The scientific theory I like best is that the rings of Saturn are composed entirely of lost airline luggage.”
Mark Russell, American Writer

Sometimes – especially with sentimental or personal articles – compensation for loss is not enough. Most airports and airlines will report your lost luggage to World Tracer after a week. This is a database of lost luggage from around the world available online at:
http://www.worldtracer.aero/cgi-bin/filerequest.exe?tran=XXXafXXXXXl1=enCB=Y

At the hotel
Be sure to inform your hotel’s reception personnel that your luggage was lost and ask for their assistance:

The airline lost my luggage and they should be bringing it by later. Could you please inform me as soon as it arrives?
I’m afraid a number of important grooming articles were in my luggage and it’s probably too late to purchase them anywhere. Would you happen to have any I could use in the morning?

Schlagwörter: Geschäftsreise auf Englisch, Englisch Geschäftsreise, Business Trip Englisch, Wo ist mein Gepäck, Englisch Geschäftsreise

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