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Korrespondenz auf Englisch - Das Ende der E-Mail?

Schlagwörter: Korrespondenz auf Englisch, E-Mail schreiben auf Englisch, E-Mail verfassen auf Englisch, E-Mail Englisch, e-Mail schreiben auf Englisch, e-Mail verfassen auf Englisch, e-Mail Englisch, e-mail schreiben auf Englisch, e-mail verfassen auf Englisch, e-mail Englisch, mailen auf Englisch, Englisch Mailen

Do you know any teenagers? How often do they use a landline phone? Chances are, never. OK, how often do they use the phone function on their smartphone? Rarely. They communicate almost exclusively through social networking applications like Facebook, WhatsApp, and Twitter. For today’s teenagers, email is also a dinosaur. They have to use it when mom sends one.

The next generation knows: Email is inefficient. It’s difficult to organize. It’s a time killer.


The drawbacks of email

It’s inefficient
Email has many problems. One of the biggest is that it works more like a chain letter than a group communication tool. To keep your group informed, you have to cc email to everyone. For each issue and each group you belong to, you get an email. It’s not long before you’re getting 100 or more emails a day, and to determine which are important and which not, you have to read through all of them. That takes time. So much, in fact, than many professionals nowadays go home after a long day, have dinner, and forgo a relaxing evening in favour of reviewing those emails and cleaning up the inbox so the next day’s communication doesn’t seem so overwhelming.

Think of the time you have to spend cleaning up your inbox. Imagine letting a group discussion area do the work for you. Add to this the expectations behind email. Most people expect an answer to an email they send within an hour or two, or at most within twenty-four hours. When everyone has this expectation, it’s hard to know how to prioritize your incoming messages and coordinate responses with the work you have to get done.

It’s not secure
The email problem has hit the radar in many companies, but not just because of spam, phishing, lost time, and inefficiency. Email also represents a security problem: it’s too easy for someone to send sensitive information outside the company, and too easy for someone to hack in. Industrial spies need only find their way in and they can watch and learn.

Some companies even worry about the fact that now — because of government regulation — every email gets archived. Even the most innocent conversations could be twisted by attorneys to mean something else in the event of a lawsuit. Surprisingly, companies worried about this issue are beginning to encourage their senior executives to start meeting personally and using the phone again, and to write short notes on paper.


It doesn’t connect people and workgroups
For companies who are looking to maximize their competitiveness, the time lost to the email process is bad enough, but another aspect of email is even worse: the inability to take advantage of corporate resources that already exist.

Here’s an example case:


  • Worker A has a question about Process B

  • Worker A sends an email to everyone he knows who might be able to answer the question. Splash: everyone on the cc list — especially those who have no answer — waste time with that email, and possibly with a ‘Sorry, can’t help’ response

  • Worker A tells his boss that no answer is available, and requests permission to hire an outside consultant. Permission granted. The issue is urgent.

  • Worker A hires the outside consultant, who answers the question, delivers an opinion about the situation along with recommendations, and submits an invoice. Time has gone by.

  • Worker A posts the question to the company’s internal social network.

  • Another company employee Worker A does not know, has never heard of, and who works in an office Worker A does not know exists posts the answer thirty minutes later.


The move away from email
The advantages of social networking put to use for corporate communication are clear:


  • Workers can easily communicate in groups without cc-ing emails and attachments to everyone in the group

  • Colleagues are able to watch and participate in the discussions being had in the groups they work in, eliminating the work associated with sorting through the email inbox jumble

  • Workers can easily pull in resources and assistance from other areas of the company by posting their needs and questions to the correct group.

  • Because communication remains completely internal and disconnected from email, it is completely secure.


Internal communication
Many companies, and not all of them leading edge, have begun changing the way they think about email and handle communication, if for no other reason than cost. There are a few common approaches:

  • Introduce an internal social networking platform like Yammer, Communote, Jive, and Chatter.
  • Ban email on one day of the week ( this is what Intel has done ). Workers should communicate by phone or face-to-face, and they should focus on getting their work done..

Both approaches have worked. Companies who try to reduce their reliance on email generally succeed. The benefits are, however, intuitive. The number of emails sent may drop significantly, but the real question is, has that contributed to greater efficiency? One thing is for sure, it has probably reduced employee stress.

The way is not clear
Companies have realized that email is not the answer they thought it was, and that it is actually hurting business efficiency. They understand, however, that their tests with social networking tools may not be the final answer. Inter-corporate communication, for example, still requires email. To address this, many companies are working on ‘bridges’ that connect their external email flows with their internal social networking systems. But without clear results and measurable improvements in productivity, no one is willing to say they have found the answer to optimal communication and workflow. And so the experiment continues.

One thing is clear: email’s death knell has been rung. Expect changes in the way you communicate in the office within the next five years.

Schlagwörter: Korrespondenz auf Englisch, E-Mail schreiben auf Englisch, E-Mail verfassen auf Englisch, E-Mail Englisch, e-Mail schreiben auf Englisch, e-Mail verfassen auf Englisch, e-Mail Englisch, e-mail schreiben auf Englisch, e-mail verfassen auf Englisch, e-mail Englisch, mailen auf Englisch, Englisch Mailen

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