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Telefonieren auf Englisch - Der richtige Ton bei Telekonferenzen

Schlagwörter: Telefonieren auf Englisch, Englisch Telefonieren, Englisch Telephoning, Englisch am Telefon, Telefon Englisch, Anruf Englisch, Anrufe Englisch, Telekonferenz Englisch, Anruf Konferenz Englisch, Ton bei Telekonferenzen Englisch

Anyone who participates in foreign-language conference calls is well aware of how hard it is to know what to say and when. Familiarise yourself with the following rules and phrases to increase your comfort and the level of confidence you convey to others while you participate.

Entering the call
After you've entered your dial-in code and possibly also a password, you'll be con¬nected directly into the conference ses¬sion. If the meeting has not yet started, you may hear people making small talk or you may hear complete silence.

Complete silence indicates either that you are the first to enter the call (hopefully not before the moderator) or that the meeting protocol requires silence until all are pres¬ent. If, after entering the call, the moderator does not announce to everyone that you are now present, you should do so yourself:

Good morning everyone, this is Andrea Gentner from Symphonix Consulting joining the call.

Good morning, Andrea joining the call.


If the meeting has not yet begun and people are making small talk, you do not need to wait for a pause in their conversation to announce yourself.

If you are announced by the moderator, your response should simply be:

Good morning, everyone.

General call etiquette
First a few basic rules to ensure your par¬ticipation in the call appears professional:


  • If you are asked to speak, simply start
    speaking.


  • If you have not been asked to speak
    but wish to contribute to what is being
    said, or if it becomes your turn, state
    your first name each time before you
    start speaking so that others know
    who has said what:
    Andrea here (once again)...


  • Avoid rustling paper.


  • Speak clearly. If you're a fast talker,
    focus on speaking slowly.


  • Speak with an energetic, enthusiastic, formal, informal or serious tone as is appropriate. Maintain this tone
    throughout the call.


  • Be careful not to beginn droning on.


  • Use people´s names to get ther attention when you address them. This means you need to track who is on the call and who is currently speaking. This might seem like unnecessary effort, but it can help you avoid embarrassment.

Directness
Much has been written about the dip¬lomatic problems that can arise when translating directly from German into English. Direct statements usually have an intensely rude impact. The effect is somehow amplified on a telephone call, so when participating in a teleconference, you need to exercise caution.

Keep in mind that when stating your opinion, you should always "beat around the bush". For example, instead of:

That is wrong.

You should be saying:
I'm afraid that isn't quite right.

Refer to the table of linguistic diplomatic tricks to the right for help.

Participating in turn
Putting in your two pennies worth

I'd just like to add...
I'd just like to point out that...
Could I say something here?...
I'm afraid I don't quite agree with that comment...


Asking for repetition or detail
I'm sorry, I didn't quite catch that. Could you repeat what you just said about ...
Could you repeat that last bit, please?
That's an interesting point you've made. Could you elaborate a bit further?
Could I ask what you have ... ?


Leaving and returning
I'm sorry; I need to bow out of the call for a few short minutes.
OK, I'm back.
I'm afraid it's time forme to leave the call.
I'm afraid it's time for me to sign off. I'll be sure to review the meeting protocol later today.


Saying goodbye
Goodbye, everyone.
Thanks for the productive meeting.
Will someone be sending me a copy of the meeting protocol?


Linguistic diplomacy made easy
Situation Linguistic trick
Introducing
a fact
Well, ...
Actually, ...
In fact, ...
Introducing
a negative fact
I'm afraid ...
Rejecting a
proposal
Use would, as in I'm afraid that would be a problem or I'm afraid that suggestion wouldn’t be workable.
Doubting Use a question instead of a direct statement: Isn't that too little time for ...? or Wouldn’t that result in ...?
Qualifying a
statement
Make issues seem smaller and less catastrophic with "small" words like little, bit, slight, quite and short: Isn't that a bit drastic? We expect this will result in a short delay.
Negative evaluation Use not + very + positive adjective instead of a negative adjective: His presentation was not very good.
Making a suggestion I was wondering if...
I'd like to suggest ...
Would it be worth considering ...
Wouldn't it be more productive to ...
Alternative suggestion Use a stressed could or would: We could meet tomorrow, but maybe we'd have more time if we met on Thursday.

Schlagwörter: Telefonieren auf Englisch, Englisch Telefonieren, Englisch Telephoning, Englisch am Telefon, Telefon Englisch, Anruf Englisch, Anrufe Englisch, Telekonferenz Englisch, Anruf Konferenz Englisch, Ton bei Telekonferenzen Englisch

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