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Telefonieren auf Englisch - Telekonferenz für Anfänger

Schlagwörter: Telefonieren auf Englisch, Englisch Telefonieren, Englisch Telephoning, Englisch am Telefon, Telefon Englisch, Anruf Englisch, Anrufe Englisch, Telekonferenz Englisch, Anruf Konferenz Englisch, Ton bei Telekonferenzen Englisch

Nearly everyone is required to participate in a teleconference from time to time. Doing it in a second language can sometimes leave you grasping for the right words, and in your desperation, forgetting the basic rules of etiquette.

Assuming the teleconference has been properly planned, you should have received a meeting time, a list of participants, and an agenda in your email. If a dial-in teleconferencing system is being used, you may also have received a dial-in number and an access PIN.
Be sure to print all of this information out for reference during the call. If you need to find someone’s name or dial in again because the line dropped, you won’t have to waste time fumbling through your email to find the information.

Joining the meeting
Never join a teleconference early. It’s not a good idea to be seen online before the meeting moderator joins. Be on time. You should join at the latest within the first two minutes of the meeting.
If the meeting is small ( fewer than ten participants ), announce yourself:

Good morning, everyone. Andrea here.
Hello everyone, Robert Hastings from the London office.

In larger, goal-oriented meetings, you may need to let others know what role you play:

Hi everyone, this is Leslie from Marketing. I’m working on the PR for this effort.

If the meeting is very large, it’s very likely a teleconferencing system is being used. In this case, the meeting moderator knows when each participant joins. Join the meeting without saying anything, and introduce yourself as described above the first time you speak.

Joining the discussion
Let’s assume an issue is being discussed and you’d like to ask a question or add an opinion. If you were sitting in a room, you’d probably just start talking. On the phone, no one can see that you are the one talking and many may not recognize your voice. It’s therefore essential to announce your name before speaking — each time:

Jim here.
This is Paul.
Could I break in here? This is Nancy from Purchasing.

After you’ve stated your name, you should add a small amount of leading text to your first statement:

I was wondering if …
I’d like to ask Samantha about …
I think I can shed some light on this issue.
I’d like to comment on …
I’d like to respond to that, if I may.

Because the conference is taking place ‘blind’, it’s also difficult for other participants to know whom you may be addressing. To avoid confusion, it’s necessary to use the name of the person you’re addressing:

James, could I ask you if…?
I’d like to ask Martin if he feels that …
I’m not quite clear about this. Jason, do you have any information that may bring us closer to a decision?

Other people
If anyone joins the teleconference on the same phone you’re using or stops by to listen in, it’s imperative to let others know this is the case.
When you’re joining:

Bob Winston is joining the call with me.
I have Mary Evans here with me.

During the call:

Mary here. I just wanted to let you know that my manager Judy Davis just popped into my office and would like to listen in for a few minutes.

Politeness is not the only area of behaviour that needs to be taken ‘above and beyond’. It’s difficult to engage in conversation when people can’t see each other nodding or shaking their heads, for example. For this reason, it helps to be explicit. If someone speaks to you, you should show you are listening:

I see your point.
Yes, I understand.
Really? I thought that …

Sharing and responding
When you speak during a teleconference, this is known as ‘sharing’. When you answer someone, this is known as ‘responding’. Give preference to these words to sound more fluent:

William, I was wondering if you could share with us your evaluation of …
I’d like to share a bit of information on that subject with the team.
Could I respond to what Ellen just said?
Would anyone like to respond to Norbert’s statement?

Leaving the meeting before it’s over

Sally here. I’m sorry, but something urgent has come up and I’m afraid I have to leave the meeting.
Tim here. I’m afraid this meeting is running into my next meeting and I’ll have to bow out.

Follow the leader
In larger meetings, it often takes a while before conversation and speaking patterns develop that make the meeting run more smoothly. For this reason, it’s customary to ‘go through the moderator’ when addressing the team — at least until things seem to be flowing well. This also helps the moderator control the direction of the conversation. Let’s say the moderator’s name is Thomas, and Sarah has just said something. You’d like to add something:

Andrea here. Thomas, based on what I’ve heard, I’m concerned that …
Thomas, could we explore that comment a bit further with the team?

Essential etiquette

Be sure to turn off your call waiting function and switch off your mobile and any other phones in the room.

Enable the mute function on your phone when you’re not speaking to improve sound quality.

Never put the meeting on hold or pick up another line — your hold tone or music may automatically play for the other participants.

Schlagwörter: Telefonieren auf Englisch, Englisch Telefonieren, Englisch Telephoning, Englisch am Telefon, Telefon Englisch, Anruf Englisch, Anrufe Englisch, Telekonferenz Englisch, Anruf Konferenz Englisch, Ton bei Telekonferenzen Englisch

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